Vital record management for telecom industry in the Gulf
Context
A centralized platform for storing, managing, and approving vital records within the organization, ensuring consistency and accessibility.
Structured data management for record creation, updates, and approvals reducing manual effort and enhancing operational efficiency.
Built-in audit logs track all record-related transactions, ensuring accountability and regulatory compliance.
Leverages SharePoint’s capabilities to provide secure document management.
Challenges
Difficulty in manual tracking and organizing records across multiple departments and subsidiaries.
Time-consuming, inefficient approval and update process.
Difficulty in tracking record history.
Security risk in document sharing.
Approach
SharePoint On-Premises platform for storing all records.
Nintex forms for filling in the record information.
Nintex workflow for notifications and approval of different types of requests e. New Requests, Access Requests.
SQL audit logs for the application.
Engagement coverage and highlights
Unified dashboard access-Â Users can view and manage records through a centralized interface.
Automation &workflow-Implementation of Nintex Forms for record creation and Nintex Workflows for notifications and approvals.
Role-Based functionality-Â Defined roles for End-Users, Initiators, Document Owners, Divisions, RM Specialists, and Approvers, ensuring structured access and responsibilities
Enhanced tracking & security-Â SQL audit logs for monitoring record changes and role- based access control for secure data management.
Data export & accessibility-Development of export-to-Excel functionality for seamless data retrieval from the dashboard.
