Transformed field service operations and boosted organization productivity by streamlining workflows for a landscape management company

Company overview

The company offers services across Landscape Management, Tree Management, Water Management, Snow Management, Design and Enhancement, and Landscape Construction, with a strong foundation built on expertise, service quality, and sustainability.

Given the nature of this industry, where most operations take place in the field rather than within office environments, on-ground execution has a direct impact on business outcomes. This makes effective field service management a critical capability for ensuring operational efficiency, workforce productivity, and overall bottom-line performance.

Revenue recovery
Field digitization
Workflow automation
Productivity gains
Execution control
Industry
Landscape & tree management
Total employees
~400
Engagement area
Application Engineering
Focus
Field service

Core business challenges

  • Delays due to manual work and multi-channel communication
  • Unstructured processes and inconsistentreporting
  • No single source of truth for tasks, tools,and daily work instructions
  • Difficulty tracking approvals, fieldactivities, crews and task progress
  • High dependency on human drivencoordination, leading to errors andmiscommunication

Technical challenges

  • No centralized platformconnecting field teams,supervisors, and back-office.
  • Data scattered across multipletools, causing duplication andsynchronization issues.
  • Absence of mobile-friendly fieldapps to support real-time updatesand limited capability to automateprocesses like approvals,scheduling, and reporting.
  • Difficulty in generating actionableinsights due to fragmented data.​Scalability issues with the existingmanual/legacy processes.
Teams impacted
Human resources
Finance
Administrative​
Field workforce

Solution

Digitized field operations through custom Canvas Apps

Development of multiple Canvas Apps to digitize and streamline operational workflows across different divisions, enabling field teams to capture and update data in real time.​

Automated approval workflows

Implementation of Power Automate workflows to automate notifications, approvals, and process handoffs, reducing manual coordination and delays.​

Centralized data management using Azure SQL

Standardization of data storage in Azure SQL to create a single source of truth, supporting scalability and consistent data usage across applications.​

Centralized role and access management

Implementation of a centralized Role Management App to control user access, permissions, and feature-level visibility across all applications.​

Outcomes

~$300K
missed revenue recovered in 1 year
<1%
data discrepancy rate
80%
faster job scheduling​
1500+
labor hours saved ​ annually​
7x
faster billing process
4x
reduction in ​ administrative hours​
~$300K
missed revenue recovered in 1 year
<1%
data discrepancy rate
80%
faster job scheduling​
1500+
labor hours saved ​ annually​
7x
faster billing process
4x
reduction in ​ administrative hours​

Bottom - line impact

Advaiya improved operational efficiency and execution visibility by digitizing field operations, automating workflows and approvals, and centralizing data across teams. This resulted in faster billing cycles, reduced manual effort, improved data accuracy, real-time operational visibility, and lower overhead caused by manual coordination and fragmented systems.

Featured technologies

Testimonial

Billing time reduced from 30 hours to 4, with better visibility ensuring no missed work orders. Invoices with photos are now completed in under 5 minutes, improving accuracy and client satisfaction.
Chief Operating Officer

Recent case studies

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