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Field technicians app

Business requirement

One of the largest service providers for water heater installation, repair, and service in Washington, Oregon, and California.

The requirement was to develop and design a modern experience for technicians to do the technical evaluation done onsite while doing the water heater installation.

Outcome and Benefits

  • Higher productivity – The presence of a mobile/tablet interface with offline capabilities helped process work even at remote locations and more importantly remove all manual paperwork and delayed status updates
  • A unified system to store, manage, and track all job evaluations done
  • Increased productivity by getting reports of all evaluations done
  • Easy to scale app with a data-driven approach
  • Almost no manual intervention with a lot of savings in overhead costs for maintenance

Project Overview

 

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