The client is a leading power distribution utility in India, responsible for delivering electricity to millions of residential, commercial, and industrial consumers within a large metropolitan region. Operating in a highly regulated and service‑intensive environment, the organization manages extensive distribution infrastructure and customer service operations.
With high volumes of customer interactions, service requests, and regulatory requirements, the organization relies on efficient processes, real‑time information access, and strong governance to ensure reliable service delivery, quick issue resolution, and consistent customer experience.
Digitizes customer service requests like new connections and load changes, handling the entire process online from application to SAP billing without paperwork.
It allow consumers to apply for services, track request status, pay bills, and receive updates directly on mobile or web.
Permit-to-work process automation
PTW automation replaces manual permit processes with a digital system that gives faster approvals, real‑time tracking, and safer execution of maintenance work.
Advaiya intervention significantly helped client in improving customer service via lower physical visits and reduced cost-to-operate by automating workflows on a unified platform.
“The new systems have significantly improved our operations addressing our concerns within timelines and helping us achieve our goals. We now serve customers faster and manage field work more efficiently.”
