Transformed enterprise knowledge management for a leading automotive company​

Company overview

The client is a leading automotive manufacturer with a strong presence across passenger vehicles, commercial vehicles, and mobility solutions. Their employees work across engineering, manufacturing, supply chain, sales, after‑sales service, corporate functions, & partner ecosystems, the organization faced challenges in fragmented knowledge, inconsistent information access, and reliance on individual expertise making standardization, discoverability, and reuse of knowledge critical priorities.

Enterprise knowledge management
Cross‑functional knowledge sharing
Productivity enablement through trusted information
Standardization of information
Centralized knowledge repository
Industry
Automotive
Total employees
88.26 K
Engagement area
Modern Workplace
Focus
Organizational productivity

Core business challenges

  • Organizational knowledge scattered across systems, leading to time loss in locating critical information
  • Low adoption of knowledge-sharing platforms, resulting in minimal capture of institutional knowledge (~150 entries in 2–3 years)
  • Manual workflows and lack of a unified platform reduced collaboration, visibility, and innovation.

Technical challenges

  • Fragmented architecture: Disconnected systems blocked single source of truth and knowledge access.
  • Operational inefficiencies: Manual workflows and weak metadata slowed approvals and content discovery
  • Limited visibility & scale: Lack of analytics and governance restricted insights and enterprise scalability.
Teams impacted
General employees
Leadership teams
Human resources
Learning & development
Innovation centre

Solution

Unified knowledge foundation across the enterprise

Established a single source of truth through a centralized KM repository and dashboards. Eliminated silos, improved discoverability, and enabled data‑driven knowledge access

Automated engagement & governance framework

Digitized workflows for submissions, approvals, events, and recognition. Reduced manual bottlenecks, improved participation, and ensured governance at scale.

Innovation, intelligence & scalable growth

Enabled innovation management, AI‑based tagging, analytics, and cross‑functional learning. Improved visibility, accelerated innovation adoption, and supported enterprise scalability.

Outcomes

~80%
Centralized repository reduced search time.
~75%
Faster approvals accelerated by automated workflows
200+
Ideas deployment with challenge management
Employee participation increased substantially in knowledge initiatives
Automation cut manual effort and operational costs drastically
KM participation increased from ~1,200 to 3,500+ employees (~190%)
~80%
Centralized repository reduced search time.
~75%
Faster approvals accelerated by automated workflows
200+
Ideas deployment with challenge management
Employee participation increased substantially in knowledge initiatives
Automation cut manual effort and operational costs drastically
KM participation increased from ~1,200 to 3,500+ employees (~190%)

Bottom - line impact

Automation reduced manual effort and operating costs while improving resource utilization. Faster approvals, scalable processes, and better knowledge reuse boosted execution efficiency. Leadership gained clearer visibility, ROI tracking, and stronger governance..

Featured technologies

Testimonial

The company appreciates the collective efforts of all teams and stakeholders involved in the successful delivery of the Gyan Sangam Portal Phases 1 and 2.
Lead Product Owner – Enterprise and AI

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