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Modernized document management for a leading Indian airport operator

Context

  • The client required a DMS to accommodate a wide range of operations.
  • The objective was to standardize processes and ensure controlled access, secure storage, version control, and collaboration among departments.
  • The existing system lacked structured document approval workflows and audit trails making document access and management cumbersome.

Testimonial

“The DMS has transformed our document management, providing seamless access, version control, automated workflows, ensuring efficiency and compliance”
– IT Head

Challenges

  • Users were unable to define specific access permissions, leading to security concerns and unauthorized modifications.
  • No structured approval workflow or version control, leading to inconsistencies and compliance risks.
  • Documents were scattered across systems, making it difficult to find the latest versions and collaborate effectively.

Approach

  • Implemented a centralized, web-based SharePoint solution accessible across departments with controlled access and cloud storage.
  • Introduced metadata-based indexing, classification, and improved search capabilities for faster document retrieval.
  • Implemented role-based access control, audit logs, and compliance tracking to ensure security and regulatory adherence.

Engagement coverage and highlights

  • User authentication
  • Role Based Access Control
  • OOTB DMS setup
  • Repository setup
  • Document Change Management Process
  • AD integration

Timeline

Solution discovery & envisioning
1 week
Implementation
2 Weeks
User adoption
1 week
Maintenance & updates, support
Dedicated support team

Outcome

70%
Document access time reduction
90%
Version control accuracy
95%+
Search time reduction
97%
User adoption rate
75%+
Reduction in duplicated documents.
100%
Audit trail compliance

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