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Letter registration process for largest broadband company

Context

  • A centralized platform for efficient letter registration and approval processes within the organization.
  • Structured data management for easy retrieval and organization.
  •  Enhanced organizational efficiency through automation.
  • Ensure compliance and traceability with a structured record-keeping system.

Challenges

  • Manual record management difficulties to track and organize records across different departments and subsidiaries.
  • Time-consuming and error-prone manual processes.
  • Inability to access real-time data on letter record status.
  • No existing digital process for managing letter records.

Approach

  • SharePoint On Premises platform for storing all letter records.
  • Nintex forms for filling the letter record information.
  • Nintex workflow for notifications.
  • SQL audit logs for the application.

Engagement coverage and highlights

  • Project charter creation and approval
  • OKR creation and approval
  • KR creation in Project for the Web
  • Squad creation
  • Ticket creation – single and bulk
  • Epic creation
  • Sprint creation
  • Stand up meeting scheduling, rescheduling & cancellation
  • Attendance tracking
  • Project Charter revision
  • Announcement
  • Data Snapshot
  • Automating the Process hygiene, Process quality & OKR scoring calculation
  • Workflows for approvals, notifications
  • Stakeholders – reports and dashboards

Timeline

Solution discovery & Envisioning
3 Days
Implementation
12 Days
User adoption
7 Days
Maintenance & updates, support
2 Weeks

Outcome

90%+
Accuracy for record keeping
>1min
Notifications for the records
80%+
Reduced manual work

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