Solutions – customer engagement

Customer
service

Deliver unparalleled customer support with Dynamics 365

Our solutions bring together customer, product, case, and technical data with agent activities. This enables agents deliver exceptional service to your customers on any channel in a reliable, repeatable and scalable manner. Our solutions powered by Dynamics 365 Customer Voice enable you to capture customer feedback across channels.

Our customer service solution consulting and implementation services empower you to execute and implement digital initiatives in areas such as services operations, agent management, multi-channel engagement, efficient case management, customer feedback and surveys, and integrated ecosystems with generative AI (Copilot).

At Advaiya, we use an enterprise architecture approach that relies on robust core business applications and data platforms as well as supporting highly adaptive and capable peripheral automation. We extend core business applications with innovative data, processes, and AI-led automation to suit your unique contexts, giving you a strategic advantage.

Technologies used

Microsoft Copilot

Power Platform

Teams

Dynamics 365 Marketing

Dynamics 365 Customer Services

Dynamics 365 Sales

Why choose Advaiya

Streamlined support operations

Streamlined agent work: AI-powered assist tools and collaboration features enhance agent productivity, ensuring a focus on delivering top-quality service.

Analytics-driven improvement: Leverage analytics and reporting tools for continuous monitoring and optimization of customer service strategies, aligning them with customer needs and feedback.

Integrated ecosystem: Ensure seamless integration with other systems, including CRM and external platforms, providing a holistic view of customer interactions and enabling personalized support.

Efficient ticket and case management

Ticket resolution system: A robust ticket management system logs, tracks, and efficiently resolves customer queries, eliminating the risk of lost or unresolved tickets.

Customer service automation: Embrace the future with automation. Automate repetitive tasks, route tickets, and reduce response times, enhancing overall efficiency.

Efficient case management: Implement customized case management processes and automation to streamline issue resolution, reducing response times, and enhancing overall efficiency.

Seamless multi-channel engagement

Transformative interactions: Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud, delivering consistent, connected support across channels.

Targeted audience reach: Establishing a strong online presence ensures your brand reaches its intended audience effectively, increasing the likelihood of conversions and business growth.

Multi-channel prioritization: Prioritize support across various communication channels like email, chat, and social media, ensuring a seamless experience for customers wherever they are.

Customer-centric knowledge: Develop a robust knowledge base and self-service portals, empowering customers to find answers independently while supporting agents with necessary information.

Our approach

Leveraging platform strengths and innovations

We follow the latest Microsoft recommendations and our industry-leading methodologies, our practices ensure our solutions are reliable, secure, extensible, and upgradeable while leveraging and embedding AI (and Copilot) to its fullest advantages.

Powered by business understanding

We invest in understanding industry, functional, and your company’s unique aspects which adresses your purpose comprehensively.

Staying ahead of the game

We stay on the leading edge and our team and solutions continuously evolve to meet your business growth needs. Our continuing engagements ensure enhanced functionality, improved user experience, and access to new tools and capabilities.

Accelerating results with phased execution

With our enterprise architecture driven phased approach, we have the ability to implement solutions and address your immediate needs. Our approach provides flexibility and agility in adapting to changing business requirements.

Our commitment

Our leadership and team of experts care about your needs and goals, ensuring that you get the best support, solutions and hands-on interactions when working with us.