• Leading conglomerate embracing digital transformation ​
    • Using Microsoft 365 from last many years ​
    • Adopting Microsoft 365 Copilot to seamlessly integrate AI into daily work processes ​

99.7%

AI-enabled workforce

Training completion

50%

Improvement in collaboration

Subjective team opinions

35%

Reduction in IT helpdesk tickets

Source: Ticketing system metrics

40%

Faster decision-making

CXO feedback

Context

    • Diverse workforce across multiple geographies   ​
    • Fragmented set of tools used for work   ​
    • Limited awareness about available features   ​

Challenge(s)

    • More time spent on mundane tasks ​
    • Lack of a centralized platform for collaboration ​
    • Lack of a unified security framework ​

Solution

    • Role-based awareness sessions on Copilot ​
    • Copilot in Word, PowerPoint, Excel ​
    • Copilot in Outlook, Teams  ​
    • Copilot in Power Platform ​
    • Business Chat ​