Microsoft 365

Track your organization’s IT support tickets and technology assets

Track open support tickets as well as IT inventory

Track your organization’s IT support tickets and technology assets with the Microsoft 365 Help Desk App. This app will increase insight into the work performed by your IT team and will track open support tickets as well as IT inventory. The out of the box (OOTB) ITIL workflows of this app simplifies the process of raising IT tickets and their resolution.

Why Microsoft 365?

Ticket generation through email– Companies, IT departments, production plants, and facility management departments face challenges while lodging a complaint.
Automatic ticket assignment– The manager need not personally assign the ticket to the technician. Tickets get assigned automatically to the concerned technician based on the business rule.
Work hours log– Team member of the assigned ticket can log their work hours. Help desk allows management to view how many tickets are registered during a particular duration and which technician has logged how many working hours in the system.
Ticket escalation– If the tickets are not resolved or responded on time, then they get escalated to higher level authority. This will help managers to govern whether tickets are addressed on time or not. Also, they will have a track of the performance of the technicians.
Task Delegation– A technician can manage their assigned task by adding sub-technician or helper to accomplish the given task. Help desk gives the opportunity to know the workflow distribution for each task.

Making Technology Work

The Advaiya advantage

We ensure you get a smooth transition with an optimal set of Microsoft 365 services and applications. We cover the full scope in the entire spectrum of problems that you might face in Microsoft 365 adoption.

Consulting and assessment
Roadmap development
Implementation
Customization
Migration
Support, training and on-boarding assistance

Case studies

Project lifecycle digitalization for Sterlite Power (EPC)

Sterlite Power is a leading global developer of electric power transmission infrastructure and electric utilities solutions provider company.

Case studies

Office 365 based document management system for Microsoft

Leveraging Office365 functionalities, Advaiya redesigned the WWRCM portal enabling right taxonomy and a governed process for classifying, tagging and moving content into SharePoint to facilitate organized structure and ease of access.

Workshop