December 18, 2025

Modernized Digi Seva Kendra for one of the largest electricity and power supplier

Context

The organization is one of the main electricity providers in Delhi, supplying power to millions of homes and businesses. It manages a large distribution network and focuses on ensuring reliable electricity, quick issue resolution, and better service for its customers.

Digi Seva Kendra (DSKs) operate as service centers that offer a wide range of digital services to electricity consumers.
These centers handle customer requests for new connections and changes to existing connections through multiple platforms, including the website, mobile app, CRM, and chatbot.
Change requests include load adjustments (both increase and decrease), name changes, and category changes (also both upgrade and downgrade).
The earlier application supporting these services was built on .NET MVC (version 4.5).

Challenges

Cluttered and bulky forms
Unhandled exceptions and unclear errors
Inefficient document movement
Lack of role-based access
Occasional application freezes
Irrelevant data display

Approach

Advaiya proposed a modernized DSK application using:

.NET Core & Angular for responsive UI
Oracle DB for backend
Azure DevOps for source control
Prime NG UI for rich components

Approach

Key features:

Role-based dashboards
SAP and Energy Audit integration
Document re-upload interfaces
CF allocation and dues verification
MIS reporting with 12 advanced reports

Engagement coverage and highlights

Unified request processing: Streamlines service workflows across departments with automated transitions, role-specific actions, and real-time notifications, ensuring faster, error-free request handling and improved customer experience.

Secure role-based access: Implements multi-layered authentication, encrypted tokens, and access control matrices to ensure users interact only with authorized data, enhancing security and compliance.

Advanced reporting: Offers 12 dynamic MIS reports with deep filters and historical data integration, empowering decision-makers with actionable insights and operational transparency.

Dynamic workflow configuration: Allows admin users to customize workflows by request type and entity, enabling flexible stage-wise tracking, notifications, and role-based actions.