Advaiya developed an extranet/intranet based on SharePoint 2013 for grievance management at Adani. The modern intranet solution has helped the client in automating operations, improving responsiveness, and quickly addressing grievances of investors, customers, employees and other stakeholders from a single system.
The intranet provides a set of innovative widgets that allow easy access to grievances logged, status, notifications, and tracking reports in a convenient, and personalized manner. The solution is designed to enable submission of grievances of different types, triggering diverse processes, information flows, controls, and reports. This has facilitated clear accountability, timely addressal and overall stakeholder satisfaction.
