Location: Udaipur
Key Responsibilities:
1. Resource Management
- Maintain and update centralized skill repositories for PMO, QA, and UI/UX teams
- Monitor workload dashboards and track team availability
- Plan and oversee resource allocation across engagements
2. Process Design & Compliance
- Define and refine SOPs for PMO, QA, and UI/UX functions
- Ensure compliance with governance frameworks (status cards, QA/design signoffs, CSATs, review meetings)
- Drive timely corrective actions in case of process deviations
3. Performance Monitoring
- Conduct regular sync-ups with PM, QA, and UI/UX teams to review KPIs
- Organize fortnightly PMO forums to review project health and delivery metrics
- Identify systemic blockers and drive continuous improvement initiatives
4. Workforce Planning
- Collaborate with HR/TA teams to forecast hiring needs aligned with the project pipeline
- Track onboarding timelines and skill-readiness of new team members
5. Reporting & Escalations
- Maintain the Success Assurance dashboard with live project health metrics
- Perform root cause analysis for escalations or delivery slippages
- Serve as the primary escalation point for cross-functional conflicts
6. End-to-End Success Assurance
- Gather functional needs and effort estimates in collaboration with CSLs
- Align on project governance (QA checklists, UX approach, PM framework)
- Finalize and track resourcing plans using skill maps and availability data
- Ensure project setup with required documentation, approvals, and compliance
- Monitor project execution for signoffs, escalations, and process adherence
- Ensure closure activities: handover, documentation, CSAT collection, and case study capture
Key Skills Required:
- Strong understanding of project lifecycle and delivery management
- Exposure to or coordination with UI/UX, QA, and PMO functions
- Ability to drive process compliance and stakeholder alignment
- Proficiency in reporting, dashboards, and escalation handling
- Excellent communication, leadership, and cross-functional collaboration skills
